Interpersonal Skills: A Management Case Situation

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Introduction

In the context of this scenario, it is necessary to consider the perspectives of three parties, namely the organization itself, the staff member, and the part-time employee, in that order. Mastering interpersonal skills is mandatory to determine the correct resolution of the situation and to form a reasoned response to a dissatisfied employees decision, which is very important for a leader and management (Tudor, 2023). Therefore, the explanation should be calm, balanced, and confident as possible.

Discussion

The main reason for the flexibility shown, which can be voiced to Marcus, should be the reciprocity on the part of the employee. Although it is not his responsibility to discuss management decisions, explanations will still be provided. Wandas perfect attendance and performance should be cited, and Marcus should be reminded of his incidents of being late or not showing up for work shifts. It is necessary to point out Markuss positive aspects and promise him to consider incentives at the end of the responsible work period on his part. It should be accompanied by a positive attitude, a clear and articulate articulation of the managers position, and an acceptance of feedback (Tudor, 2023). With the right approach, the employee will not be offended if the situation is elaborated.

Management usually does not require reports on such minor issues if they have enough confidence in their managers. Nevertheless, it is correct to check the employees capability and loyalty, which can be conditioned on his acceptance. Management should be informed that in the case of a shortage of personnel, the decision could have been opposed. Encouraging an exemplary employee can further motivate her and the rest of the staff, contributing to greater responsibility and efficiency.

Conclusion

In a future general meeting, all employees should be notified of the exceptionality of such a case and inspired to pay more attention to planning. If it is necessary to be absent from work or to come back later, arranging with colleagues for mutual or bailout substitutions is always possible. One can let them know that there may be no more indulgences without advance notice, excluding force majeure circumstances. Marcus should likewise be advised to move to a full work schedule to gain confidence. In addition, a positive presentation of interpersonal interaction, according to Tudor (2023), offers a management perspective. When briefly describing merit, invite Marcus to compare his and Wandas usefulness to the company and advise reflection on prioritizing his interests, in his opinion.

Reference

Tudor, A. (2023). Become a master communicator with interpersonal vs. Intrapersonal skills. Mindvalley Blog. Web.

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