Category: Customer Service

Technology and social media play a considerable role in defining how brands are perceived by customers and the general public. Firms not only use social media and the internet to advertise their products but also to receive feedback from customers on the performance of their products. The feedback provided is often public and can be…

Problem Statement Customer service prioritization is the pillar of growth in any organization (Wetzel, Hammerschmidt & Zablah, 2014). Statistics indicate that thirty percent of all businesses fail to succeed because they do not focus on customer service satisfaction (Beckers, Risselda & Verhoef, 2014). Consequently, there is a need for businesses to institute customer-service satisfaction methods…

There are many options for human resource managers to find skilled employees. However, some methods of recruitment prove more efficient than others. For example, when hiring a customer service assistant, it is important for an HR manager to consider a specific set of qualities for a future worker and choose places of recruitment accordingly. First…

Material Requirement Planning (MRP) is a production system valuable to hundreds of companies that rely on technology for inventory or production. MRP benefits acquire the system irresistible for corporates that are after promising and deliverable procedures. Primarily, MRP is a computer-based production management invention that is vital for accounting and planning (Furqon et al., 2017).…

There are two major ways to approach a job: task- and worker-oriented. The first method implies the focus on tasks completed and tools used, whereas the second method concentrates on features a worker has to have to complete the job effectively. It is important to employ a combination of these two methods to provide a…

Introduction Achieving competitive edge is a fundamental aspect in both profit and non-profit making organisations. Howard (259) posits that competitive advantage can be attained through various strategies such as integration of new technology among others. However, maintaining competitive advantage is challenging due to high competition. In addition to new technology, customer service is another element…

Table of Contents Abstract Introduction Customer service issues Results Impact on the companys operations Works Cited Abstract Rogers is a communication service provider that produces phones as well as other data devices. In my study of the services provided by Rogers wireless international, I looked at three of its customer care services and their impacts…

Background/Problem Statement In a contemporary society that is marked by rapidly emerging and growing business, the customers opinions have become a center-stage in determining the quality of services a business provides. Globalization does not make things easy, and as business firms aim to outperform each other, the effectiveness of the customer care section becomes imperative.…

Table of Contents Introduction Streamlining Customer Service for Optimal Returns Efficiency and Capacity Management Logistics Coordination to Enhance Customer Service Conclusion References Introduction Achieving competitiveness in the market requires the establishment of appropriate strategies in the supply chain process. The amount of revenue generated by a company determines the competitiveness and long term survival of…

Introduction Home depot is seen as the worlds largest home improvement retailer which has many branches in China and France and two leading French retailers. It caters to construction and building maintenance. Having over forty thousand different kinds of materials for building and improved home supplies and also garden products. It is also a leader…